Order cancellation and Claim management Home
Topics
Cancellation policies configuration and how to apply them
Cancellation Policies are used to compensate sellers following cancellations made by customers after the validation of the quotes and before the capture of t...
Link a cancellation policy to a customer
You can define a cancellation policy for a specific customer in “Global customer contracts”.
Frequently Asked Questions
Why can’t I see my Cancellation Policy on the quote page? To be visible following the cancellation of an order, a “Cancellation Policy” must be defined as “D...